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Terms and Conditions & Liability Disclaimer of PadelGrab

Article 1 – General
1.1. These terms and conditions apply to all offers, legal relationships, and agreements where PadelGrab, incorporated in the Netherlands and operating under the name “PadelGrab,” provides products and/or services to consumers or business entities, unless expressly agreed otherwise in writing.
1.2. By using our website and/or placing an order, the user unconditionally agrees to these terms and conditions, regardless of whether a physical or digital signature has been provided.
1.3. Any deviations from these conditions will only be binding if and to the extent that they are explicitly agreed upon in writing.

Article 2 – Product Use and Instruction Responsibility
2.1. The user acknowledges that the use of products supplied by PadelGrab occurs at their own risk and responsibility.
2.2. Although all products are designed, produced, and tested with the utmost care, PadelGrab accepts no responsibility for how the product is actually applied.
2.3. The end user is always required to adhere to the provided or website-published user instructions and safety guidelines. Failure to comply will relieve PadelGrab of any form of liability.

Article 3 – Exclusion of Liability
3.1. PadelGrab is in no event liable for any direct, indirect, incidental, or consequential damages, including – but not limited to – personal injury, material damage, immaterial damages, lost profits, data loss, or any other form of damage arising from or related to the use of the supplied products or the operation of the website.
3.2. PadelGrab is not liable for delays in delivery caused by third parties, including couriers such as PostNL or DHL, nor for loss or damage to products during transit, unless otherwise stipulated in the legal provisions regarding consumer sales.
3.3. If, despite the above, PadelGrab is held liable, the total liability is limited to the invoice amount of the relevant order, excluding shipping costs and additional services.

Article 4 – Return Policy and Warranty

4.1 Right of withdrawal
Customers have the right to return products within 14 calendar days after receipt, provided that the products are in their original, undamaged and unused condition and — where reasonably possible — are returned in the original packaging.

4.2 Returns and costs
For return shipments within the European Union, PadelGrab will provide a return label. The cost of this return label is covered by PadelGrab.

For return shipments from outside the European Union, the Customer is responsible for creating and paying for a return label. Any customs duties, import charges or other additional costs are entirely at the Customer’s expense.

4.3 Inspection and refund
After receipt and inspection of the returned product, PadelGrab will refund the purchase amount within a reasonable period, but no later than 5 business days, using the same payment method that was used for the original order. Shipping costs are not refunded.

PadelGrab reserves the right to refuse return shipments or to apply a reduction in value if the product is returned damaged, used, or incomplete.

4.4 Warranty and liability
PadelGrab strives to deliver high-quality products. No additional commercial warranty is provided on the delivered items. Any defects that arise after delivery and that are not the result of manufacturing or material defects are the sole responsibility of the Customer.

PadelGrab reserves the right, at its sole discretion and without any obligation, to proceed with repair, replacement, or (partial) refund in exceptional cases.

Article 5 – Intellectual Property
5.1. All intellectual property rights related to products, images, designs, trade names, logos, and content on the PadelGrab website are exclusively owned by PadelGrab, unless explicitly stated otherwise.
5.2. It is prohibited to copy, reproduce, or otherwise use any part of the website, content, or products for commercial purposes without prior written permission from PadelGrab.

Article 6 – Applicable Law and Disputes
6.1. Dutch law applies exclusively to all agreements, transactions, and disputes.
6.2. Any disputes arising from or related to these terms and conditions or the execution of any agreement will be submitted to the competent court in Rotterdam, unless mandatory law prescribes another court.