Algemene voorwaarden

PadelGrab General Terms & Conditions and Liability Disclaimer

Article 1 – General

1.1. These general terms and conditions apply to all offers, legal relationships and agreements under which PadelGrab, legally established in the Netherlands and trading under the name “PadelGrab”, supplies products and/or services to consumers or business entities, unless expressly agreed otherwise in writing.
1.2. By using our website and/or placing an order, the user unconditionally agrees to these general terms and conditions, regardless of whether any physical or digital signature has taken place.
1.3. Any deviations from these terms and conditions shall only be binding if and insofar as they have been expressly agreed in writing.

 

Article 2 – Product Use and Responsibility for Instructions

2.1. The user acknowledges that the use of products supplied by PadelGrab is at their own risk and responsibility.
2.2. Although all products are designed, manufactured and tested with the utmost care, PadelGrab accepts no responsibility for the manner in which the product is actually used.
2.3. The end user is at all times required to comply with the user instructions and safety guidelines supplied with the product or stated on the website. Failure to comply with these instructions releases PadelGrab from liability to the extent permitted by applicable law.

 

Article 3 – Limitation and Exclusion of Liability

3.1. To the fullest extent permitted by applicable law, PadelGrab shall not be liable for any direct, indirect, incidental or consequential damages, including but not limited to personal injury, property damage, non-material damage, loss of profits, loss of data or any other form of damage arising out of or in connection with the use of the supplied products or the operation of the website.
3.2. PadelGrab shall not be liable for delivery delays caused by third parties, including carriers such as PostNL or DHL, nor for loss of or damage to products during transport, except where otherwise required by mandatory consumer protection law.
3.3. If, notwithstanding the above, PadelGrab is held liable, its total liability shall be limited to the invoice amount of the relevant order, excluding shipping costs and additional services, insofar as such limitation is permitted by applicable law.

 

Article 4 – Returns Policy and Warranty

4.1 Right of Withdrawal: Customers have the right to return products within 14 calendar days of receipt, provided that the products are in their original, undamaged and unused condition and, where reasonably possible, are returned in their original packaging.

4.2 Returns and Costs: For returns within the European Union, PadelGrab will provide a return label. The cost of this return label will be covered by PadelGrab.

For returns from outside the European Union, the Customer is responsible for arranging and paying for the return shipping label. Any customs duties, import charges or other additional costs shall be borne entirely by the Customer.

4.3 Inspection and Refund: After receiving and inspecting the returned item, PadelGrab will refund the purchase amount within a reasonable period, but no later than within 5 business days, using the same payment method that was used for the original order. Any shipping costs will not be refunded.

PadelGrab reserves the right to refuse returned items or apply a reduction in value if the product is returned damaged, used or incomplete.

4.4 Warranty and Liability: PadelGrab strives to provide high-quality products. No additional commercial warranty is provided for the products supplied. Any defects that arise after delivery and that are not the result of manufacturing or material defects are the responsibility of the Customer.

PadelGrab reserves the right, at its sole discretion and without being obliged to do so, to repair, replace or provide a full or partial refund in exceptional cases.

 

Article 5 – Intellectual Property

5.1. All intellectual property rights relating to products, images, designs, trade names, logos and content on the PadelGrab website are owned exclusively by PadelGrab, unless explicitly stated otherwise.
5.2. Without the prior written consent of PadelGrab, it is not permitted to copy, reproduce or otherwise use any part of the website, content or product(s) for commercial purposes.

 

Article 6 – Governing Law and Disputes

6.1. All agreements, transactions and disputes shall be governed exclusively by Dutch law.
6.2. Any disputes arising out of or in connection with these general terms and conditions or the performance of any agreement shall be submitted to the competent court in Rotterdam, unless mandatory law requires another competent court.