Request a Return
Send an email to info@padelgrab.comwith the following information:
- Name of the person who placed the order
- Order number
- Reason for the return
Returns that have not been registered with us in advance will not be accepted.
Changed your mind? No problem.
We want returns to be clear and straightforward. Below you’ll find exactly how the process works.
14-day EU withdrawal rightSimple return processRefund after inspection
Your Right of Withdrawal (EU)
For orders shipped within the European Union, the statutory 14-day right of withdrawal applies in accordance with European consumer law. This right applies without prejudice to the conditions described below.
Return Conditions
To be eligible for a return, the product must:
- Be unused and undamaged
- Be in the same condition as when you received it
- Be returned in its original packaging
- Be accompanied by proof of purchase or an order number
Products that have been used, damaged, or are incomplete may be refused.
How to Request a Return
Return the Product
Once your return has been registered, you will receive an email from us within 1–3 business days containing a return label that we will create for you.
You can attach this return label to the parcel and use it to send your order back to us.
Inspection & Refund
Once we have received and inspected your return:
- We will refund the purchase amount within 5 business days
- Shipping and return costs will not be reimbursed
The refund will be issued using the same payment method used to place the order. Any shipping costs will not be refunded.
Damaged or Incorrectly Delivered Products
Please check your order immediately upon receipt.
If the product is damaged, defective, or you received the wrong item, please contact us as soon as possible at info@padelgrab.com and include photos.
We will assess the issue and provide an appropriate solution.
Exchanges
We do not offer direct exchanges. If you would like to receive a different product, the fastest option is:
- Return the original product by following the steps above
- Place a new order yourself
Once your return has been accepted, the purchase amount will be refunded.